General Conditions
GENERAL TERMS AND CONDITIONS
Last updated: September 2026
1. General
These General Terms and Conditions apply to purchases made through the You Are online store, available at the You Are website.
The online store is operated under the brand name You Are by:
Werkplaats4 CommV
Pothoekstraat 144
2060 Antwerp
Belgium
Company number: 0645 850 150
VAT number: BE 0645 850 150
Email: info@youare.studio
Phone: +32 485 526 851
By placing an order through our online store, you agree to these General Terms and Conditions.
These terms apply to sales to consumers as well as, where applicable, to professional customers. Where mandatory consumer protection legislation applies, these terms do not limit or exclude those statutory rights.
2. Our Products
You Are creates and sells original physical artworks.
Our works are handmade, painted and assembled on wood. Most works are approximately A3 in size, although larger formats may also be offered.
Because each work is handmade, minor variations in colour, texture, finish, dimensions or other visual details may occur. These variations are an inherent part of the handmade nature of the artwork and are not necessarily considered defects.
The photographs and descriptions on our website are intended to give an accurate impression of the artwork. Due to differences in screens, lighting and photography, colours may appear slightly different from the actual product.
Our artworks are created independently and offered for sale once completed. We do not produce personalised or customised artworks according to individual customer specifications.
3. Availability
All artworks are subject to availability.
Because many of our works are original pieces, an artwork may be sold only once unless otherwise stated.
If an ordered artwork is unexpectedly unavailable, we will inform you as soon as reasonably possible and refund any amount already paid for that artwork.
4. Prices
All prices are displayed in euros (€).
Unless otherwise stated, prices shown to consumers include applicable VAT.
Shipping costs are displayed separately where applicable.
Shipping within the European Union is free.
For deliveries outside the European Union, shipping costs are charged separately and are displayed during the ordering process or otherwise communicated before the order is completed.
For destinations outside the EU, the customer may also be responsible for import duties, customs charges, local taxes or other charges imposed by the destination country.
5. Orders
When you place an order through our online store, you make an offer to purchase the selected artwork.
After placing an order, you will receive an order confirmation by email.
The purchase agreement is concluded in accordance with the applicable Belgian and European consumer legislation and the information provided during the ordering process.
We reserve the right to refuse or cancel an order where there are legitimate reasons, such as an obvious pricing error, suspected fraudulent activity or an inability to fulfil the order.
If we cancel an order after payment has been made, the amount paid will be refunded.
6. Payment
Payments are processed through Mollie and the payment methods available to you are displayed during checkout.
Payment must normally be completed when the order is placed, unless otherwise agreed.
You are responsible for providing accurate billing and payment information.
We do not have access to your complete payment card details where these are processed by the relevant payment provider.
7. Delivery
We ship internationally.
Shipping within the European Union is free. Shipping outside the European Union is charged separately as indicated on the website or during checkout.
Delivery times shown on our website are estimates unless a specific delivery date or period has been expressly agreed.
Once an order has been dispatched, the delivery is handled by the selected or available carrier.
The customer is responsible for providing a correct and complete delivery address.
Additional information is available in our Shipping Policy.
8. Right of Withdrawal
If you are a consumer purchasing online, you generally have the legal right to withdraw from the purchase within 14 calendar days without giving a reason.
For a sale of goods, the withdrawal period normally starts on the day you, or a third party designated by you other than the carrier, physically receive the goods.
To exercise your right of withdrawal, you must inform us before the withdrawal period expires.
You may contact us at:
You may use the model withdrawal form included at the end of these terms, but you are not required to use that exact form.
After notifying us of your withdrawal, you must return the goods without undue delay and normally within 14 days.
Unless otherwise agreed or required by law, you are responsible for the direct cost of returning the goods.
You must take reasonable care of the artwork while it is in your possession.
The right of withdrawal does not affect any statutory rights you may have in relation to defective or non-conforming goods.
9. Refunds
If you validly exercise your right of withdrawal, we will reimburse the payments received from you, including the cost of standard delivery to you, where required by law.
If you selected a more expensive delivery option than the least expensive standard delivery offered by us, we are not required to reimburse the additional cost of that upgrade.
We may withhold reimbursement until we have received the returned goods or until you provide evidence that the goods have been returned, whichever occurs first, unless applicable law provides otherwise.
Refunds are normally made using the same payment method used for the original transaction.
10. Legal Guarantee
Consumers purchasing new goods from us benefit from the statutory legal guarantee of conformity applicable under Belgian law.
For new consumer goods, the legal guarantee generally applies for two years from delivery.
This legal guarantee cannot be limited or excluded by these terms.
If you believe that an artwork does not conform to the contract or has a defect covered by the legal guarantee, please contact us at info@youare.studio and provide your order details and, where useful, photographs of the issue.
We will assess the complaint and handle it in accordance with the applicable legal guarantee rules.
11. Handmade Nature of the Works
Our artworks are handmade and may contain natural or process-related variations.
Small differences in colour, texture, brushwork, edges, surface finish or dimensions may occur between photographs and the physical artwork.
Such characteristics are part of the artistic and handmade nature of the work.
This does not affect your statutory rights where the goods are defective or do not conform to the contract.
12. Intellectual Property
All artwork, photographs, designs, texts, logos, graphics and other content published by You Are are protected by applicable intellectual property laws.
Unless expressly stated otherwise, all intellectual property rights remain with You Are, Werkplaats4 CommV or the relevant rights holder.
Purchasing a physical artwork does not transfer copyright or other intellectual property rights in the artwork to the buyer.
You may not reproduce, scan, copy, distribute, commercially exploit or otherwise reproduce our artworks or website content without prior written permission.
13. Website Use
You agree to use our website lawfully and responsibly.
You may not use the website in a way that could damage, disable, overburden or interfere with the website or its operation.
We make reasonable efforts to keep the information on the website accurate and up to date, but we cannot guarantee that every piece of information will always be complete, current or error-free.
14. Third-Party Services
Our online store may use third-party services, including Shopify, Mollie, payment services, shipping providers, analytics services and other applications or integrations.
These services may have their own terms and privacy policies.
15. Liability
Nothing in these terms excludes or limits liability where such exclusion or limitation is not permitted by applicable law.
For consumers, nothing in these terms limits mandatory statutory rights or remedies.
16. Privacy
Personal information is processed in accordance with our Privacy Policy.
17. Complaints and Contact
If you have a question, complaint or issue concerning an order, please contact:
Werkplaats4 CommV / You Are
Pothoekstraat 144
2060 Antwerp
Belgium
Email: info@youare.studio
Phone: +32 485 526 851
We will make reasonable efforts to respond to complaints and customer questions as quickly as reasonably possible.
18. Governing Law
These terms are governed by Belgian law.
If you are a consumer residing in another country, this choice of law does not deprive you of the protection afforded to you by mandatory provisions of the law that would otherwise apply to your situation.
19. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force to the extent permitted by law.
20. Changes to These Terms
We may update these General Terms and Conditions from time to time.
The version applicable to your purchase is the version in effect at the time your order is placed.
MODEL WITHDRAWAL FORM
To:
Werkplaats4 CommV / You Are
Pothoekstraat 144
2060 Antwerp
Belgium
Email: info@youare.studio
I hereby notify you that I withdraw from my contract of sale concerning the following goods:
Order number:
Date of order:
Date received:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date: