Shipping

SHIPPING POLICY

Last updated: September 2026

1. Worldwide Shipping

You Are ships artworks internationally from Belgium.

We currently offer:

• Free shipping within the European Union
• Paid shipping outside the European Union

The applicable shipping cost for destinations outside the EU is shown during the ordering process or otherwise communicated before the order is completed.

2. Delivery Address

Please make sure that your delivery address is complete and correct when placing your order.

We cannot be held responsible for delays or additional costs resulting from an incorrect or incomplete address provided by the customer, to the extent permitted by applicable law.

3. Delivery Times

Estimated delivery times are displayed on the website where available.

Delivery times are estimates unless a specific delivery date or period has been expressly agreed.

Actual delivery times may vary depending on the destination, carrier, customs procedures and other circumstances outside our reasonable control.

4. International Deliveries

Orders shipped outside the European Union may be subject to:

• import duties;
• customs charges;
• local VAT or other taxes;
• customs clearance fees;
• other charges imposed by the destination country.

Unless explicitly stated otherwise, these charges are not included in the purchase price or shipping cost shown by You Are and are the responsibility of the customer.

Customers are responsible for checking applicable import rules and charges in their country before placing an order.

5. Customs Delays

For deliveries outside the EU, customs procedures may cause additional delays.

Such delays are outside our reasonable control and are not included in the estimated shipping time.

6. Damaged Deliveries

Our artworks are carefully packaged for transport.

If your package arrives visibly damaged, we recommend documenting the condition of the package and artwork with photographs.

Please contact us at info@youare.studio as soon as possible and include:

• your order number;
• photographs of the package;
• photographs of the artwork;
• a description of the damage.

We will investigate the issue and, where appropriate, work with the carrier to resolve it.

Your statutory consumer rights remain unaffected.

7. Lost Deliveries

If your order appears to have been lost in transit, please contact us at info@youare.studio.

We will investigate the shipment with the relevant carrier and take the appropriate steps in accordance with applicable law.

8. Returns

If you wish to return an artwork under your statutory right of withdrawal, please consult our Returns & Refund Policy.

Unless otherwise agreed or required by law, the direct cost of returning the artwork is the customer's responsibility.